Privacy Policy

Effective Date: 01/07/2025

At Heartfelt Lens, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://heartfeltlens.com, book photography services, or communicate with us.

1. Who We Are

Heartfelt Lens is a photography business operated by Sylwia Misarko, offering wedding and portrait photography services in the UK.

Contact:

2. What Information We Collect

We may collect and process the following data:

Information You Provide Directly:

  • Name, email, phone number, address

  • Event details (location, time, date)

  • Messages or inquiries via our contact forms

  • Booking and payment details

Information Collected Automatically:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device type and operating system

3. How We Use Your Information

We use your personal data to:

  • Respond to inquiries and manage bookings

  • Deliver photography services

  • Send image galleries and products

  • Process payments and invoices

  • Improve our website and user experience

  • Share promotional content, if opted-in

We do not sell or share your personal data with third parties for marketing.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual obligation (e.g. booking a session)

  • Consent (e.g. newsletter opt-in, model release)

  • Legal obligation (e.g. tax records)

  • Legitimate interest (e.g. website analytics)

5. How We Store and Protect Your Data

  • Data is stored securely on password-protected systems.

  • Only authorized personnel have access.

  • We retain client records for a minimum of 6 years (for legal/accounting purposes).

6. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

  • Object to processing or request restriction

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, please contact us at info@heartfeltlens.com

Cookie Policy

Heartfelt Lens uses cookies to improve your browsing experience on our website.

What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data.

Types of Cookies We Use

Essential Cookies
These are required for the website to function properly. They enable key features like page navigation and site security.

Analytics Cookies
These cookies collect anonymous information about how visitors interact with our site, such as which pages are visited and how long people stay. We use this data to improve performance (e.g. via Google Analytics).

Functionality Cookies
These help remember your preferences, such as your chosen language or login status, so your experience feels more personalised.

Managing Cookies

You can:

  • Accept or decline cookies via the website banner

  • Adjust your browser settings to block or delete cookies

Note: Disabling cookies may affect the functionality of parts of our site.

Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted here with an updated effective date.

Questions?
If you have any concerns about how your data is used, please email us at info@heartfeltlens.com