Terms of Service

Effective Date: 01/07/2025

Welcome to Heartfelt Lens (https://heartfeltlens.com), a wedding and portrait photography business operated by Sylwia Misarko. By accessing our website, booking our services, or engaging with our content, you agree to the following Terms of Service.

1. Services Offered

Heartfelt Lens offers professional photography services, including but not limited to:

  • Wedding photography

  • Engagement sessions

  • Family, maternity, and newborn sessions

  • Event photography

  • Albums and digital image delivery

All services are subject to availability and will be confirmed upon booking.

2. Booking & Payment

  • A non-refundable deposit is required to secure your date.

  • The remaining balance is due by the date agreed upon in your individual contract.

  • Payments can be made via bank transfer to Heartfelt Lens.

  • The full amount is due even in the event of cancellation with less than 72 hours’ notice.

  • Late payment may incur additional fees.

3. Cancellations & Rescheduling

  • You may cancel or reschedule your session with at least 72 hours’ notice.

  • Less than 72 hours’ notice or a no-show may result in a cancellation fee equal to the session fee.

  • In the unlikely event that we cancel, we’ll offer a reschedule or full refund.

4. Delivery & Output

  • Final edited, high-resolution images will be delivered within 10 weeks of the session.

  • Delivery methods include: online gallery, USB stick, and/or other transfer services.

  • We do not provide unedited or raw images under any circumstances.

5. Usage Rights & Copyright

  • Clients receive non-exclusive, royalty-free personal usage rights, including:

    • Social media sharing

    • Personal printing

    • Private use on websites

  • The Photographer retains copyright to all images and may use them for portfolio, website, and promotional purposes.

  • Commercial use of any kind (ads, reselling, etc.) requires written consent.

6. Client Responsibilities

  • Ensure timely arrival and readiness of all necessary participants.

  • Provide accurate session details (location, timing, special requests).

  • Communicate any changes as early as possible.

7. Photographer’s Responsibilities

  • Deliver professional, high-quality images using professional-grade equipment.

  • Conduct sessions respectfully and professionally.

  • Use creative discretion to select and edit final images.

  • Deliver within the promised timeline.

8. Liability

  • Heartfelt Lens is not responsible for:

    • Any injuries during a session

    • Delays caused by weather, traffic, illness, or venue rules

    • Lost or damaged physical products after delivery

  • Our total liability is limited to the fees paid by the client.

9. Website Use

  • All content on heartfeltlens.com is owned by the Photographer and may not be reused without permission.

  • You may not copy, scrape, or redistribute any content or media without express consent.

10. Privacy Policy

We value your privacy and handle your data in accordance with UK GDPR regulations. For more, see our Privacy Policy.

11. Force Majeure

We are not liable for failure to perform due to unforeseen events such as:

  • Natural disasters

  • Acts of terrorism

  • Sudden illness or injury

We will offer a reschedule or refund where appropriate.

12. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of UK courts.

13. Contact Us

For questions or concerns, please contact:

Heartfelt Lens
Email: info@heartfeltlens.com
Website: https://heartfeltlens.com